Use of any Altos Trading products or services indicates that you agree to comply with the Terms and Conditions stated within this document. You understand and acknowledge that you have the ability to receive email alerts. In addition to receiving the alerts by email, premium subscribers also have access to the website and mobile app which showcases the current and previous trades.
What types of payment do you accept? We accept credit card payments through Stripe and Paypal. In special situations, we do accept Western Union, wire transfers, or personal checks.
What is the billing process?
When you sign up for any of our recurring subscription plans, you will be billed according to your subscription term. You are billed either by calendar month for monthly subscriptions, every three months for quarterly subscriptions, every six months for special six month subscriptions, or annually for yearly subscriptions from the date of purchase until you decide to cancel the service. Your subscription will automatically renew unless we receive written notice to cancel the service within 48 hours of the renewal. There is not a grace period after a subscription is renewed to receive a refund
. However, a credit may be given towards another product or service if user decides they do not want the product they purchased or renewed. Any remaining balance that is uncollected due to insufficient payment, stop payment, or dispute will be sent to collections and may have adverse effects on the member's personal credit.What Is The Policy on Installment Payments?
Installment payments are not a loan from Altos Trading, LLC. Installment payment options are granted to members as a courtesy to break the subscription or enrollment fee into smaller payments. Opting for an installment plan does not convert the membership into a monthly or quarterly subscription. Installment payment plans cannot be cancelled prior to the end of the term of the initial subscription or until the remaining balance has been collected. Members who wish to cancel their subscription or membership prior to the installment payment balance being collected will not be permitted to do so. All sales are final and alert services are non-refundable. Any remaining installment balance that remains uncollected due to insufficient payment, stop payment, or dispute will be sent to collections and may have adverse effects on the member's personal credit.What Is The Stock Alert Service Billing Process?
Subscribers sign into the program for $1. There are no monthly subscription fees tied to the Stock Alert Service. Subscribers are charged $59 per winning trade for the trades that were initiated during their subscription period. A student does not have to trade the position to be charged. All trades issued during their subscription are subject to $59 winning trade fees. If they cancel their service and a trade is still open that was issued during their subscription period, they will be charged $59 for the trade(s) if it deemed a winner. Winning trades are trades that make at least $1 per share. Losing trades are not charged the $59 fee. Can I switch subscriptions?
No, you cannot switch subscriptions. You can cancel one subscription that you no longer wish to keep and start a new subscription with the other service. We cannot make this switch for you internally. You will have to manually cancel one and join the other. You can upgrade or downgrade your subscription at any time. You will still need to send us an email to cancel out your previous recurring subscription to prevent any double billing.What is the cancellation policy?
Customers can cancel their subscription at any time. To cancel, we recommend a written request. You can do so by emailing us at firstname.lastname@example.org. Altos Trading is not responsible for continued subscriptions should a client forget to cancel their account. It is the customer’s responsibility to confirm the cancellation.What is the refund policy?
Altos Trading does not issue refunds for their products and services unless otherwise advertised. Currently, the only product eligible for refund is the Options Income Machine 2.0 which is detailed in the paragraph below. In special unforeseen circumstances where we are not able to deliver the alerts due to technical issues on our end, we will honor refunds. Special promotions or limited time offers are also not refund eligible.
What is the Options Income Machine 2.0 Refund Policy? The Options Income Machine 2.0 or OIM 2.0 has a 90 guarantee from the date of purchase which states "if a subscribers trades the OIM 2.0 for 90 days (following the alerts as Altos Trading states in the alert instructions) and is not profitable, the student can furnish their broker statements as proof of being unprofitable from the alerts. Altos Trading will then give the subscriber/student a 100% Full Refund of the tuition they have paid".*this refund policy was updated last on May 1, 2017.
Altos Trading does not prorate subscriptions. Please contact us on our contact us page or by email at email@example.com if you have any questions regarding refunds.What happens if the trade alert service is closed?
Altos Trading, LLC reserves the right to modify, combine or discontinue our alert services at any time. If an alert service is discontinued prior to the end of a member's subscription term, the subscriber has the option of joining another active service provided by Altos Trading, LLC at the time. The subscriber is entitled to a pro-rated credit based on the remaining term until their initial subscription expires. The subscriber also has the option of taking a pro-rated credit to be used towards any other product or service offered by Altos Trading, LLC.How do the promo code discounts work?
Unless otherwise stated in the promotion, the discount codes reduce the order total. In the case of a recurring subscription, the discount applies to the first installment (for example: the first year or the first month). The ongoing subscription recurs at the advertised normal rate for the service.Can I freeze my account?
If you decide to freeze your account, you will have the maximum of 3 months out of the year to return and resume your monthly rate. To freeze your account, please send in a written request to firstname.lastname@example.org.Does Altos Trading grandfather in old subscription rates?
Altos Trading appreciates continued support. Many of our customers have been with us with uninterrupted subscriptions for years and continue to enjoy their old, lower rates. Those grandfathered in will still receive their alerts by email but will not have access to the added upgrades that premium subscribers receive. However, if an account lapses over 30 days the customer will need to re-purchase at current prices.Is there a free trial for subscriptions?
No, there is not a free trial for subscriptions but most of our subscriptions have a $7 thirty-day trial.
TRIAL PERIOD POLICY
The trial period is designed as an introduction to our services. If you have already received a trial period from us for a certain strategy – then you are no longer eligible for a repeat of this promotion for the same strategy. You can however partake in trial periods of other strategies but cannot repeat trial periods. Anyone caught breaking this rule will have their subscriptions cancelled immediately and they will no longer be welcome in the service.
CBOE Disclosure: http://www.cboe.com/Resources/Intro.aspx
If there are any further questions regarding this FAQ page and any of the billing terms, you may contact us using the information below.
Altos Trading, LLC
7154 W State Street Suite 169
Boise, Idaho 83714
Last Edited on 2018-04-03